❌ Unfortunately, it’s not possible to cancel an order.Our warehouse works very quickly to prepare and ship parcels, which makes it almost impossible for us to cancel an order once it’s being processed. ✅ Once you’ve received your parcel, you can of c

&#x274C; Unfortunately, it&#x2019;s not possible to cancel an order. Our warehouse works very quickly to prepare and ship parcels, which makes it almost impossible for us to cancel an order once it&#x2019;s being processed.&#x2705; Once you&#x2019;ve received your parcel, you can of course exercise your 14&#x2011;day right of withdrawal. But please note: we can only take back unopened products (seal still intact, plastic tab unpeeled, and all sticks included).Here&#x2019;s how to do it:<ul data-start="604" data-end="975"><li data-start="604" data-end="693">Notify us by clicking on &#x201C;Return my order&#x201D; available on the Help Center homepage.</li><li data-start="694" data-end="790">Enter your email address or phone number along with the code you&#x2019;ll receive by email or SMS.</li><li data-start="791" data-end="831">Select the order you wish to return.</li><li data-start="832" data-end="975">Add the subject line &#x201C;I would like to return my order.&#x201D; Feel free to tell us the reason for your decision &#x2014; it really helps us improve.</li></ul>Then, you&#x2019;ll need to:- Send the products (shipping costs are the customer&#x2019;s responsibility) to the following address:Wonderpack.Eco, c/o HIVE for SOVA Blenheim Industrial Estate Unit 3 Nottingham NG6 8YP United Kingdom- Inside the parcel (which must be sent back within&#xA0;7 days), please include the completed and signed form attached. If you don&#x2019;t have a printer, you can handwrite the required information on another sheet of paper. Please just make sure the name SOVA appears clearly.<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/Oro0V7LWMjZ29d83/hc/Q9r0k7BmmYy2vg13/2025072513-ba357477-f19b-41f4-98a0-efeca4e73a45-sova_right_to_cancel_form.pdf" target="_blank" rel="noopener noreferrer">SOVA_Right_to_Cancel_Form.pdf</a> 2.3KB</div>close</div><article dir="auto" data-testid="conversation-turn-8" data-scroll-anchor="true" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="4e2688fc-dffa-40d1-b0bc-c677748c9850" dir="auto" data-message-model-slug="gpt-4o">Once we receive your parcel, we&#x2019;ll process your refund within 15 days directly to your bank account. &#x1F33A;</div></div></article>

Can I cancel/return my order?

If the products don’t suit you, we first invite you to send us an email at hello@sova-care.co.uk 📩.We’ll work with you to understand the possible causes of your discomfort. If we still can’t find a solution together, we’ll accept unopened products b

If the products don&#x2019;t suit you, we first invite you to send us an email at hello@sova-care.co.uk &#x1F4E9;. We&#x2019;ll work with you to understand the possible causes of your discomfort.If we still can&#x2019;t find a solution together, we&#x2019;ll accept unopened products back within 14 days after you received your parcel.Here&#x2019;s what to do:<ul data-start="523" data-end="891"><li data-start="523" data-end="602">Notify us by clicking on &#x201C;Return my order&#x201D; on the Help Center homepage.</li><li data-start="603" data-end="700">Enter your email address or phone number, along with the code you&#x2019;ll receive by email or SMS.</li><li data-start="701" data-end="741">Select the order you wish to return.</li><li data-start="742" data-end="891">Add the subject line &#x201C;I would like to return my order.&#x201D; We&#x2019;d also love to hear the reasons for your decision &#x2013; it really helps us improve :).</li></ul> Then you&#x2019;ll need to:<ul data-start="916" data-end="1012"><li data-start="916" data-end="1012">Send the products (return shipping costs are the customer&#x2019;s responsibility) to this address:</li></ul>Wonderpack.Eco, c/o HIVE for SOVA Blenheim Industrial Estate Unit 3 Nottingham NG6 8YP United KingdomInside the parcel (which must be sent back within&#xA0;7 days), include the completed and signed form attached. If you don&#x2019;t have a printer, you can handwrite the required information on another sheet of paper &#x2014; just make sure the name SOVA is clearly written.<div class="fr-deletable gorgias-file-attachment__wrapper" contenteditable="false"><div>attach_file <a class="gorgias-file-attachment__anchor-name" href="https://attachments.gorgias.help/Oro0V7LWMjZ29d83/hc/Q9r0k7BmmYy2vg13/2025072513-e4f30e1d-2222-4987-bf5c-ec9d29a75f21-sova_right_to_cancel_form.pdf" target="_blank" rel="noopener noreferrer">SOVA_Right_to_Cancel_Form.pdf</a> 2.3KB</div>close</div><article dir="auto" data-testid="conversation-turn-16" data-scroll-anchor="true" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="dd89dbcc-a784-4620-a673-46f0423a5926" dir="auto" data-message-model-slug="gpt-4o">Once we receive your parcel, we&#x2019;ll process your refund within 15 days directly to your bank account. &#x1F33A;</div></div></article>

The products don’t suit me, what should I do?

📦 Our delivery fees are:. Orders over £50 → FREE. Orders under £49.99 → £3.10. Orders over £50 → FREE. 🌍 REST OF EUROPEWe also deliver to the rest of Europe, but we open new markets on a case‑by‑case basis.Feel free to send us a message at hello@so

&#x1F4E6; Our delivery fees are:<h3 data-start="170" data-end="198" id="1&#xFE0F;&#x20E3;-royal-mail-tracked">1&#xFE0F;&#x20E3; Royal Mail Tracked</h3><ul><li data-start="199" data-end="234">Orders under &#xA3;49.99 &#x2192; &#xA3;2.97</li></ul><ul data-start="235" data-end="301"><li data-start="271" data-end="301">Orders over &#xA3;50 &#x2192; FREE</li></ul><h3 data-start="303" data-end="337" id="2&#xFE0F;&#x20E3;-amazon-next-day-delivery">2&#xFE0F;&#x20E3; Amazon Next Day Delivery</h3><ul data-start="338" data-end="404"><li data-start="338" data-end="373">Orders under &#xA3;49.99 &#x2192; &#xA3;3.10</li><li data-start="374" data-end="404">Orders over &#xA3;50 &#x2192; FREE</li></ul> &#x1F30D; REST OF EUROPE We also deliver to the rest of Europe, but we open new markets on a case&#x2011;by&#x2011;case basis. Feel free to send us a message at <a data-start="561" data-end="582" rel="noopener">hello@sova-care.co.uk</a> if you&#x2019;d like us to open delivery to your country!<article dir="auto" data-testid="conversation-turn-18" data-scroll-anchor="true" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="acae8d4e-2f93-4179-b5de-06201c137706" dir="auto" data-message-model-slug="gpt-4o"> &#x1F30F; REST OF THE WORLD Unfortunately, we&#x2019;re not able to ship outside Europe just yet &#x2014; but we&#x2019;re working on it so it becomes available as soon as possible!</div></div></article><div data-edge="true"> </div>

What are your delivery fees?

📦 EuropeYes, we deliver across Europe, but not all markets are open yet.If you have a specific request for a European country, feel free to email us at hello@sova-care.com. 🌍 America, Africa & AsiaWe don’t currently deliver to America (US & Canada)

&#x1F4E6; Europe Yes, we deliver across Europe, but not all markets are open yet. If you have a specific request for a European country, feel free to email us at hello@sova-care.com.&#x1F30D; America, Africa &amp; Asia We don&#x2019;t currently deliver to America (US &amp; Canada), Africa, or Asia &#x2014; but we hope to expand in the future!

Do you deliver to Europe? Canada? Africa? Asia? America?

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